Jakarta, 7 September 2026 — The eruption of Mount Anak Krakatau, which has the potential to spread volcanic ash into areas supporting flight operations, has prompted PT Gapura Angkasa to immediately take precautionary measures. As a ground handling company serving Garuda Indonesia and other airline partners under InJourney Aviation Services, Gapura Angkasa has classified this situation as a force majeure that must be addressed in a coordinated and rapid manner, with safety as the highest priority.

The activation of the ERP (Emergency Response Plan) was communicated through Notice DO/4014/SEP/2026 dated 6 September 2026. In its implementation, the Operation Group Head has been designated as the ERP Team Leader responsible for coordinating the handling of the emergency situation. All operational personnel have also been directed to implement the ERP provisions, maintain coordination between units, and apply Safety & Security aspects throughout operations.

As a preparedness measure in the field, Gapura Angkasa, through the Safety, Security & Quality Assurance (SSQ) Alert – Volcanic Ash Contingency, has established a number of measures across various operational functions. In passenger services, the measures include providing official information, managing services amid potential flight delays and cancellations, assisting with rebooking and refunds in accordance with airline policies, as well as giving priority to Passengers with Reduced Mobility (PRM).

In the ramp handling area, safety is the primary concern, as volcanic ash may affect apron conditions, visibility and operational support equipment. Ramp activities may be suspended upon instruction from the Airport Authority, while personnel and Ground Support Equipment (GSE) are secured in accordance with applicable procedures. Personnel are also required to use personal protective equipment (PPE) and report any unsafe conditions to the Duty Manager.

Precautionary measures are also implemented for baggage services as well as cargo and warehouse activities. Baggage for rescheduled flights will be re-tagged, while delayed and transfer baggage will be separated and remain under supervision. In cargo and warehouse areas, access may be restricted when ash intensity increases, ULDs and pallets will be covered, and inspections will be carried out prior to dispatch.

From the GSE Operation perspective, Gapura Angkasa conducts inspections of equipment before use, including checks of filters and engines, as well as regular cleaning of GSE exposed to volcanic ash. Each inspection is also supported by the use of a GSE Inspection Checklist to ensure equipment readiness.

Meanwhile, the Duty Manager/Station Operation is responsible for activating the ERP at station level, leading the Incident Command, coordinating with the Airport Authority, AirNav, BMKG and airlines, and submitting Situation Reports (SITREPs) regularly to Head Office. The status of recovery operations is also determined based on safety conditions and the development of the situation.

From a security perspective, Avsec personnel are also responsible for securing passengers, baggage, aircraft and airport areas. These measures include managing passenger congestion, baggage, aircraft and airport areas. These measures include managing passenger congestion, monitoring baggage, securing restricted areas/airside, controlling access for personnel and vehicles, and coordinating with the Airport Authority when adjustments to security procedures are required.

Gapura Angkasa also emphasises the importance of monitoring official information from PVMBG, BMKG, AirNav and the Airport Authority as the basis for determining subsequent operational measures. All personnel are requested to remain calm, vigilant, disciplined and responsive, and to immediately report any conditions or changes in circumstances that may affect safety and operational continuity.

Through the implementation of these precautionary measures, Gapura Angkasa remains committed to ensuring that Safety, Security & Quality remain priorities in responding to volcanic ash conditions. Operations will resume once conditions are declared safe, while continuing to follow official instructions from the company and relevant parties.

Safety First – Stay Alert – Stay Coordinated